FAQ

Will a product shown as ``out of stock`` be available again?

For each product marked “Out of stock” you can enter your email address in the relevant form, and when it is available again you will be notified by email.

How can I return a product?

You have the right to return products you purchased and ask for a replacement

a) in all cases where a demonstrable fault of ETHEREAL HOME sold the wrong products or poor quality and faulty (wrong in taking the order , the pricing, the shipping , damaged during shipping , poor packaging, etc. . ) and

b ) in all cases where there was a problem / real defect in the product ( function or quality ) which covers the product warranty and if the warranty is given by the ETHEREAL HOME. Not included in this provision products covered by guarantees from third parties such as the product manufacturer or his representative.
In all these cases , the customer has the choice either from the outset not to accept receipt of the product or, after delivery, return the product within 15 days from the day of delivery.

Please read more on our page Cancelletion & Returns  for more information.

How can I track the shipment of my order?

Upon completion of the shipment of your order you will receive an informative email which will include the tracking code of your parcel from the partner courier company.

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